Refund Policy
Last updated: September 26, 2026
This policy explains refunds and the statutory right of withdrawal for testimea practice exams. It is part of our Terms of Service. Mandatory consumer rights always take priority over this page.
You do not need an order number to contact us. The email address used at checkout is enough. The order number, if you want it, is in the order confirmation email and under My Account → Orders.
1. How to request a refund or withdraw
Use the Withdraw from contract form, or email support@testimea.com from the address used at checkout. Tell us whether you want to withdraw, report a defect, or report a mistaken charge. Name and email are enough; order number is optional.
2. Statutory 14-day withdrawal (EEA and UK consumers)
If you buy as a consumer in the EEA or the United Kingdom, you have 14 days from the conclusion of the contract to withdraw without giving a reason, unless that right has ended under the digital-content exception below.
We refund all payments for the withdrawn contract within 14 days of receiving your notice, using the original payment method unless we agree otherwise. Access to the exam is then revoked.
3. When the 14-day right ends
Practice exams are digital content not supplied on a tangible medium. You lose the right of withdrawal after we start supplying the exam only if at checkout you expressly asked us to start immediately, you acknowledged the loss of the right, and we confirmed this in the order email.
If you did not give that consent, or we did not confirm it, you may still withdraw within 14 days even if you already opened the exam. Changing your mind after a completed attempt is not a reason to refuse a withdrawal that the law still allows.
4. Customers outside the EEA and UK
If you live elsewhere, we will still honour any mandatory refund or cooling-off right that applies in your country. Where no such right applies, you may still contact us. We will refund unused access, defects, and mistaken charges. If you have already started or finished an attempt, we review the request individually.
5. Defects and failed access
If you cannot access the exam because of a problem on our side, or the exam is not as described, you have statutory remedies (bring into conformity, price reduction, or termination with refund). This is separate from the 14-day cooling-off right and is not limited to 14 days. Email us or use the withdrawal form and describe the problem.
If a single question looks wrong, use Report a problem on that question during the attempt or on the results page. That helps us fix content. A question report is not a refund request.
6. Duplicate or mistaken charges
If you were charged twice, or charged in error, contact us. We will refund the mistaken payment after we confirm it.
7. How refunds are paid
Approved refunds go back to the original payment method. The amount should leave us within 14 days of a valid withdrawal or approved refund. Your bank or card issuer may take longer to show it on your statement.
8. Contact
Marián Ondrejka – Wtrade
Mikuláša Dohnányho 817/1A
010 04 Žilina
Slovak Republic
Company ID (IČO): 34933336
Tax ID (DIČ): 1026340513
VAT ID (IČ DPH): SK1026340513
Bank: mBank, a.s.
IBAN: SK65 8360 5207 0042 0198 4390